Curriculum Vitae

Contact Info:

Professional Computer Technician

Address:

3904 Dillon Dr Columbus Ohio 432271707,OH

2120

Hughes Ave, Apt 6G Bronx New York

10457 New York Bronx.

551-221-3489

407-900-1362

614-733-9560

Email: stephenappiahsam@gmail.com

Google.com/+stephenappiahsamonequbi/about

Skype: Step_On_U Line: DrComputer

Mr Stephen Appiah Sam

SUMMARY INTRO: Computer support technician, Networking and Server Troubleshooting with proven experience in providing technical assistance to business

Professionals. Demonstrated ability to integrate computer skills, customer support experience, and related Education to exceed technical, business, and customer

requirements. Advance skilled at troubleshooting Cisco Servers, Networking, HelpDesk, Computer Hardware & Software Installation xing problems, Computer hardware &

software repair, reassembling (refurbish), Graphic design and Multimedia, Animator, Website and Android App Developer with great sense of humor while working and

Minimizing customer stress levels. Pursuing Bachelor in Computer Science.

4 Years working experience in SOUTH KOREA, THAILAND, SINGAPORE and MALAYSIA in computer I.T.

Personal Info: Nationality: Ghanaian

Date Of Birth: 07/11/1983

Height: 57 Inches

Weight: 165 LBS

Race: African American

Religion: Christianity

Skin: Brown in Complexion

Status: Legal to work

**************************************** Authorized to work in the U.S for any Employer

SUMMARY OF EDUCATION

Education: Courses Certication

Segi College Computer Science Bachelor

Art Invention Graphic Design Certicate

NIIT Computer Technician Diploma

Higher Education: Bachelor in Computer Science

Advance

Diploma Degree: Computer Technician Advance

Certicate Degree Web  Graphic Design Advance

*******************************************

Majors In: Troubleshooting Network and Servers/ Software and

Hardware installation/Computer Refurbish and Peripheral devices,

Assembling/Microsoft Windows Recovery image/Hard Disk

Recovery/Mobile Device repairs and Computer Formatting and

System 32 Backup files and exporting files from infected files

Graphic Design: Adobe photoshop CS6 / Dreamweaver/Coral

Draw/MIT App Inventor / Advance Paint/ Microsoft word 2013

Expertise: Network&Servers, Troubleshooting/CRepairs/BackUps

Hardware and Software installation/ Computer Refurbish &

Assemble/Helpdesk representative/ Teaching/ Malicious Virus RM

Hard Drive tester/ Deep Recovery and System 32 image recovery

Professional Expertise

Field Work Experience

Expert in Symantec to McAfee. (Endpoint Protection)

Expert in imaging laptops, desktops, installing encryption software in McAfee,

Expert in installing Software packages etc.

Expert in Office 365 working with Exporting and importing files on latest update.

*Possess  years experience in MS Windows and Essentials

Possess  years experience installing Security Encryption (Symantec, McAfee, Checkpoint)Exp

Possess  years experience )maging PCs

Possess  years experience in Software Packaging

*Possess 5 years experience in MS Office Products and its Advance end user

*Expert and experience in SQL ; utilizing to build images to deploy software

*possess 5 years of Experience in VB Script

*Possess 5 years of Experience with Symantec Management Platform

*Possess 5 years of Experience with Exchange/Office 365 migrations

*Possess 7 years of Excellent interpersonal skills

*Possess 9 years of Excellent analysis, problem solving, detail oriented

  ·

  ·

System Imaging

System 32 back up files

  · MS Windows installation

  · Hard-Disk Deep Recovery and Files restoration

  · Hardware Replacement and Repairs

  ·

Symantec MCAfee Endpoint protection

  · Malicious Files Remover

  · Trojan Virus Protection

  ·

  ·

Software Deployment

System Monitor

Installing High Security Encryption on McAfee

Software packaging

  · MS Office suite /Installer

  ·

  ·

  · Networking and Servers Troubleshooting

  · Professional Teaching Skills

Responsibilities and Roles

*Was assigned to demonstrate my expertise in teaching the junior staff members and conveying technical and functional courses to enlighten the company

*Was assigned to create back up files and export software packages to MS office 365

*Was assigned on Backing up Laptops and desktop computers and set imaging (iso), installing encrypt software in McAfee and set High end security

Virus protection.

* Was assigned to Format Desktop computers and laptops and set deep virus scanning and re-install Microsoft windows and it essentials and packages.

* Assigned to demonstrate professionalism and deep knowledge skills to teach the junior staff members and train them to better the company.

* Assigned to serve as helpdesk to client and to solve major problems on both networking, servers and Microsoft windows installation and Mcafee end user.

* Assigned to develop appropriate work programs, and schedule task to complete unfinished assignment and to speed up working environment and merge user

* Assigned to monitor the system networks and servers and to boost the connection without any delay or failure to send and receive files.

* Assigned to identify improvement at work environment and to project and merge the standard of the company to achieve high quality services and product.

*Assigned to install encrypting software in McAfee and installing software packages which will be moved to MS office 365 later when mission accomplished.

*Assigned Install all latest update and back up every single Laptops or desktop computers at the company before the months end.

*Assigned to replace Hardware and update services with specific and brief information on the platform.

*Assigned to solve problems and bring ideas to improve client servicing and betterment of the company and to upgrade personal skills versatility

*Assigned to install and upgrade all the CPU MS Windows Antivirus to migrate from Symantec to McAfee.

PROFESSIONAL EXPERTISE

WINDOWS 0.P SYSTEM: Software installation &

Troubleshooting, Hardware installation

And Repairs, Formatting and Restoring WIN System,

BackUps

Computer Refurbish and Reassembling System Unit,

Networking

Converting genuine OS system, WiFi router

troubleshooting,

ADVANCE: Wifi, Internet Networking and Mobile

device Net,

Hard-Disk troubleshooting/Formatting and Clean

WINDOWS APPS :Photoshop CS6, Dreamweaver,

Adobe Flash CS6,

Authorware, MS Word Proplus, MIT App Inventor,

Coral Draw, Microsoft Robotic Studio, Advance Paints

Microsoft word proplus Advance, AIS, Web base

design, Online Database

Internet settings and Protocol, Search engine

optimization, Editing.

GRAPHIC DESIGN: Using AIS, Photoshop CS6, to

design organic graphic Interface, icons for Web

Design and homepages, logo Pages to web server.

APP DEVELOPING: Using APP Inventor MIT to build a

dynamic Android Application for all Android

platform, organic and classic Text App, Navigator App,

Browser Application,

Networking: Troubleshooting Server and

Networking, Help Desk, Hardware and

Software, System Server Error Troubleshooting

Computer Hardware and software installation.

Software and Hardware troubleshooting.

Microsoft windows essential (BackUp) HelpDesk:

Troubleshooting Microsoft windows, Network and

Cisco Servers Internet Protocol, Route and switch, I.P

and APN troubleshooting.

WEB DEVELOPING: Creating a dynamic website with

Dreamweaver and Importing and exporting

pages and contents and link. Advance Moonfruit

Datebase,MYSQL,HTML

Online Web Desig : Advance knowledge on

WeeblyWebowWlxMoonfruit,Joomla etc.

Virus troubleshooting: Advance knowledge on

Malicious les and Trojan Virus extract and les

recovery

Android Application: Advance knowledge Android

ROM installation, Android APP Design, extract

Android

virus, application interface and Templates (ADVN)

formatting and resetting Android BIOS.

windows Software hardware: Advance knowledge on

troubleshooting Microsoft windows

software and Hardware repairs , peripheral device

settings, computer

refurbish and reassembling and customizing

mother board and desktop

computer cables and network settings , pluging and

unplug. Windows Install,

HardDrive Format and Recovery

Electronic Devices: Advance knowledge in Repairing

familiar electronic devices including digital TV etc.

CAREER OBJECTIVES

Skilled and accomplished computer Science and I.T

personal, website designer, App developer computer

technician and Graphic Designer, with the extensive

knowledge of operating electronic data processing

system. Networking and Wi-Fi, Repairing both

hardware and Software, Familiar with all kind of

computer OS

system and with Advance knowledge of using Adobe

Photoshop CS6, Serif photo plus, MS word office,

Dreamweaver, Gimpshop, Pixia and all Advance

graphics and multimedia. Seeking a position on the

above

mention eld computer science or Web Design

SUMMARY:

* Posses 4 Years Network and Server Troubleshooting

Posses 6 Years Computer Hardware & Software Repairs

*Posses 5 Years of professional experience in Web 8:

Graphic Design

* Posses excellent verbal and written communication skills

* Posses excellent 9 years of professional experience in

Computer I.T

* Posses excellent 6 years in computer Graphics &

Multimedia

* Posses excellent organization and analytical skills

* Posses 3 Years HelpDesk Computer ,Networking and

Servers

* Familiar with Networking, Route and Switch

Additional Information

- Operating Systems: Windows 98, Windows NT/2000,

Windows XP, Windows 7, DOS

- Installation of Networks Using: Switches, Network Cards

T, Routers, Hubs, Cables, Patch Cables,

Setting up printers on networks.

A strong dynamic and hardworking Computer Science

professional who is a highly successful and capable

computer hardware and software support, diagnostics and

integration as well as Microsoft support and

resolution at the OS and Applications levels. Experience

includes signicant Network and IT support of end

users including network infrastructure support..

International experience maintains 300 computers in a

multidomain

cross platform network consisting of windows and

Linux system. Also I have good experience in MS

SQL Database. Which I can implement in your organization.

FIELD WORK EXPERIENCE

*Possess 5 years Computer Science Teaching experience in Malaysia, Korea,

Singapore &Thailand

*Senior Computer Technician & Computer Refurbish (Sunway Pyramid

Malaysia) 1 year

*I.T help Desk Senior Staff & Computer Reassemble (Singapore) Member 1 year

*Computer Technician, Thailand (PANTIP I.T CENTER) 1 year.

*Computer Science Teacher in High School, (Thailand) 3 years

*Goa| oriented and efficient in handling multiple task

*Ability to carry out task independently as well as part of a TEAM.

*Good Team leader and listener.

* Passes excellent verbal and written communication skills

* Posses excellent 9 years of professional experience in Computer I.T

* Posses excellent 6 years in computer Graphics & Multimedia

* Posses excellent organization and analytical skills

* Familiar with Networking, Route and Switch

I.T Manager IN SOUTH KOREA (PUSAN)

Reimage all Computer and Laptop.

- Handle School's Computer Lab support.

- Monitoring network and repair network or Wifi issues.

- Troubleshooting and setting up new computer and Printers.

- Upgrading and conguring system software that supports.

- Setup TCP/IP networking protocol and networking

- Support SmartBoard and Projectors.

- Create and edit technical documentation for IT.

- Support of infrastructure services including Apple computers.

Networking ( Singapore, Japan,Malaysia, Thailand )

backup and replication, System images and

Veeam Cloud Connect

assign to troubleshoot computer hardware Software

DESKTOP Computer Technician Japan

- Managed IT business of Japanese company.

- Repair Laptop and computer

) Setup and configure LAN for small ofce

- Install and Configure Windows 2008 server.

- Install and Configure MS Exchange Server 2010.

- Designed, implemented and configured new networks.

- Created test plan, test scenarios, test scripts and test cases corresponding to the test

requirements in order to maximize verication coverage of system variables.

- Interacted with development, requirement, CM, and QA teams to ensure overall quality of

the software.

- Used HP Quality Center to ensure efficient documentation of QA activities.

- Analyzed and reviewed the software requirements, functional specications and design

documents.

- Attended design review conference meetings with onsite team.

Computer Technician in Malaysia ( sunway Pyramid)

* Desktop and Laptop repair and reassemble

* Help Desktop computer technician

* Trojan virus troubleshooting

" Hard-Disk Recovery

* Software and Hardware Installation

* Peripheral Device settings and troubleshooting

* Was assign to Repair and troubleshoot desktop and laptop computers for customers and

companies.

* Assigned as I.T manager to train 'junior staff members

Computer Tech n in Singapore ( Orchad Rd I.T Center)

* Help Desktop computer technician

* Trojan virus troubleshooting

* Hard-Disk Recovery

* Software and Hardware Installation

* Peripheral Device settings and troubleshooting

Work Experience in Thailand

* SWSK High School Thailand

2012-2013 ( 9 Months Contract)

Computer Science Technician and School Technician

* Assigned to teach Grades 1-6 Computer Science

* COURSE

* Website Design

* Photoshop CS6

* Dreamweaver

* C++ Programming

* Author ware Macromedia

* Computer hardware

* Microsoft windows installation and troubleshooting

* Adobe Flash CS6 ( Animation)

* MWSK High School Thailand

2013-2014 ( 9 Months Contract )

English and Computer Science and I.C.T Managing

* Assigned to Teach Basic English and Computer Science

Courses Underline

* Basic computer science

* Website Design Online

* Dreamweaver

* Advance Photoshop CS6

* C++ Programming

* Microsoft Word plus 2013

*G.F.E International Language School Thailand

2014-2015 ( 9 Months Contract)

English and Computer Science and I.C.T Managing

** Assigned to Teach Basic English and Computer Science

Courses Underline

* Basic computer science * Basic English Conversation

* Website Design Online * Basic English Reading

* Dreamweaver * Essay Writing

* Advance Photoshop CS6 * English Camp

* C++ Programming * Setting English Quiz

* Microsoft Word plus 2013 * Spelling B

*BWS High School Thailand

2015-2015 ( 4 Months Contract)

Computer Science Teacher * Assigned to Teach Basic English and Computer Science

Courses Underline

* Basic computer science * MIT APP inventor ( Android APP design)

* Website Design Online * Online Website Design

* Dreamweaver * Database design

 Advance Photoshop CS  Adobe ash Design

* C++ Programming * Author ware macromedia

* Microsoft Word plus 2013 * Paint Advance

Was assign to teach junior staff members computer science at the following topics

Network and Server troubleshooting (Cisco

eamweaver

interface.

Was assign to Maintain the School Computers and in Control of the Cisco servers

troubleshooting and repairs, SyStem 32 Backups and hard drive deep recovery from Trojan

virus.

r hardware & software repairs

Adobe Photoshop CS6

Advance Skills

Desktop Computers

Computer * Hardware and Software diagnosis and repair

Hardware  Troubleshooting MS Ofce Word Excel Power Point Access and Visio

Software * Fedora, SUSE and Ubuntu Linux Operating Systems

Installation * Experience in Networking and Microsoft Exchange Server

Graphic Design * Knowledge of Windows Server 2008r2 with Active Directory

Website Design  Knowledge of D(CP DNS Gateways and rewalls

Multimedia * Computer and Network forensics with Backtrack and Wireshark

Troubleshooting * Forensic disk imaging and recovery, Networking and Servers

* Great customer service capability and communication skills

* Explanation of technical terms to a non-technical audience

* Good analytical and problem solving skills

Assisted nancial and office personnel with hardware and software problems

provided troubleshooting, and

owned desktop and network issues to resolution. Performed maintenance of

personal computers and

peripheral equipment, identifying problems and providing appropriate solutions.

Installed operating systems

and applications and conducted technical training demonstrations.

- Built, maintained, and repaired computer systems to improve speed, reliability,

and efciency of operation

- Demonstrated high quality, results-driven, prompt, and professional customer

service and support to instill

condence in technical advice and directions

- Assisted clients, by repairing software systems such as iOS OS x Microsoft ofce

365 and Windows 7 and 8

- Used VOIP and Remote Access often to connect to Clients not within the vicinity,

or unable to meet.

Networking * Expert and advance in troubleshooting Network and Servers

HelpDesk

Expert and advance in Internet I.P and APN setting

* Expert and advance in Information technology skills

* Expert and advance in Cisco server repairs and motherboards

* Expert and advance in VMware tools and Solutions Assistance

*

* Advanced skills in repairing both desktop computers and laptops hardware and software

* Mother board and BIOS re-setting experts

* Desktop computers Assemble and laptops refurbish experts.

* Computer parts replacing expert.

* Peripheral Device setting and troubleshooting expert

* Hard-Disk Recovery and Formatting expert.

Computer Drivers

 Expert in nding both hardware and software drivers and troubleshooting

* Expert in Peripheral Devices installation and troubleshooting

* Expert in Drivers Update from the root and system 32 recovery

Graphic Design

* Advance knowledge in Adobe Photoshop cs6 and beyond ( Graphic Design & Animation)

* Advance knowledge in Dreamweaver website design ( Website Developing)

* Advance knowledge in Coral Draw ( Graphic Design)

* Advance knowledge in Microsoft word 2013 proplus complete suite package

* Advance knowledge in Microsoft robotic building

 Advance knowledge in Authorware macromedia and adobe ash  Animation

* Advance knowledge in Microsoft program language C++

* Advance knowledge in Multimedia and Video Editing

* Advance knowledge in Microsoft windows advance PAINT design

 Expert and advance knowledge in bringing up organic ideas to benet organization

* Expert and advance knowledge in Team work and training junior stuff members

* Expert and advance knowledge in solving problems and completing task before the

expiration

* Expert in Customer service and client services

* Expert and advance knowledge in production and cultivation within range in company.

Company Referee Contact

Company Referees:

SWSK High School Thailand

Miss KornPrapa Srakeaw

Si Sa Ket ,SWSK Muang tambon, moo 2

Mobile: + (66) 0 8 1 07 463 55

Peter Mansam

2120 hughes Ave , Apt 6g Bronx

Mobile: 347 938 7492

Great Fun English Language

Computer , I.T Manager

Tutor

Miss Ajarn Pthain www.greatfunenlish.com

Pantip I.T Center Co LtD

Computer Technician

Mrs Suphaporn Bandasak

Chonburi ampore mueang

Mobile: + (66) 9 4695 5026 ThailanThailand

South Korea Mea Don Uni

Pusan , Strt 2135 New york

South Korea

Mr HENSUE

Orchad Singapore I.T Center

Mii Zing I.T Department